Monthly Archives: November 2007
On the cost of customer data security
Within the US security breaches for companies are leading to significant costs in order to re-imburse clients for privacy loss, improving security for IT applications and adapting to ever evolving technology developments. Read this article to find out how much … Continue reading
On Customer Data Integration (2)
This is post 2 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field … Continue reading
On Salesforce.com as an application platform
Apparently Salesforce.com wants to become the new Microsoft. With the recent launch of Force.com and the AppExchange platform SalesForce.com certainly seems to be making steps in that direction. An article on CRM-Daily contains the views of several industry experts on … Continue reading
On CRM 2.0
Making everything 2.0 seems to be one of the leading trends over the past couple of year(s). After the web, CRM is now being enhanced and revised into CRM 2.0. Check out this blog post by Paul Greenberg on CRM … Continue reading
On outsourced call centers
I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research … Continue reading
On Customer Data Integration (1)
This is to become post 1 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). This first post will go into the definition of a number of concepts that make … Continue reading
On customer data proliferation and ownership
Who’s data is it anyway? In recent history sales people relied on their own network to close sales and score their bonus. Social networking and google have made it far more easy to find a new contact within a firm … Continue reading
On Service Enhancement in the Manufacturing Industry
Deloitte recently published an article, based on it’s gobal service and parts management benchmarking study, which indicates that only a small number of manufacturing companies are actually able to reap the benefits from an effective service strategy. Perhaps this spells … Continue reading
On consolidation in the BI Market – IBM to buy Cognos
After the recent news that SAP is to acquire Business Objects, IBM has decided to try and snatch up Cognos. I wonder how this will affect SAP and Oracle, who are both intent on snatching up a large part of … Continue reading
On Oracle On Demand
Oracle is set to unveil a new set of On Demand CRM applications as part of their CRM on Demand offerings. Apparently a session was held last Friday to show a sneak preview of the functionality that is to be … Continue reading
