Daily Archives: November 22, 2007
On CRM 2.0
Making everything 2.0 seems to be one of the leading trends over the past couple of year(s). After the web, CRM is now being enhanced and revised into CRM 2.0. Check out this blog post by Paul Greenberg on CRM … Continue reading
Posted in CRM, CRM 2.0, Wiki
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On outsourced call centers
I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research … Continue reading
Posted in Call Centres, CRM, On Demand, Oracle, Outsourcing, Technology
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