Monthly Archives: February 2008

On Single Tenant CRM On Demand

Posted on February 20, 2008 by

Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily

Posted in CRM, CRM Daily, Oracle, Outsourcing, SaaS, Siebel | Leave a comment

On Vendor Relationship Management (VRM)

Posted on February 20, 2008 by

Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to … Continue reading →

Posted in CRM 2.0, Social Networking, Technology, Value Proposition, VRM, Web, Wiki | Leave a comment

On Salesforce.com and Oracle

Posted on February 10, 2008 by

Rumour has it that Salesforce.com has asked Oracle to buy it. If that deal goes through it would be interesting to see what that means for CRM on Demand as a hosted platform and how Salesforce.com is going to be … Continue reading →

Posted in Citizen Relationship Management, Oracle, SalesForce.com, Siebel | 1 Comment

On Siebel UCM

Posted on February 2, 2008 by

A couple of weeks a go I held an internal presentation on Oracle’s Siebel Universal Customer Master. I’ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to … Continue reading →

Posted in CDI, CRM 2.0, Customer Data, Fusion, Oracle, Siebel, Technology, UCM | Leave a comment