Daily Archives: March 2, 2008
On CRM Vendor Selection and Requirements Analysis
Richard Boardman, of Mareeba CRM Consulting has posted an article on CRM Requirements analysis and how this can help control costs when a company lays down clear requirements, before starting vendor selection for a new CRM system. I agree with … Continue reading
Posted in CRM, Technology, Vendor Selection
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On a VRM One Pager
I’ve posted about VRM before, mostly outlining the some of the challenges I see and some opportunities. I didn’t fully explain the concept of VRM in a clear-cut and consise manner however. If you want to get a real ide … Continue reading
Posted in CRM 2.0, VRM
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