Daily Archives: March 5, 2008
On the future of social networks
One of the most interesting Web 2.0 trends, the advent of social networking, will certainly also impact the CRM, CRM 2.0 and most probably the VRM field. Charlene Li, from Forrester Research, recently held a presentation on the future of … Continue reading
Posted in CRM, CRM 2.0, VRM, Web
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On Gartner’s 7 initiatives to improve the customer experience
Jim Berkowitz has created a post that summarizes / outlines a number of recent Gartner publications on Customer Experience Management. Check it out.
Posted in CEM, CRM, CRM 2.0, Customer Experience Management, Customer Service
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