Daily Archives: December 2, 2008
On social CRM II
One of my former colleagues at Deloitte, Fabio Cipriani, the author of the blog cooperativo, shared a presentation on slideshare about Social CRM, how it extends CRM 1.0 and what the potential benifits are. Definitely worth taking a look at. … Continue reading
Posted in CRM 2.0, Social CRM, Web 2.0
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