Daily Archives: January 25, 2009
Linkdump – CRM and the sustainable organisation
In december of last year I wrote a post about 2009, the year of sustainability and sustainable CRM. Yesterday I came across this article on MyCustomer.com, with an interesting quote on customer sustainability: What makes a company sustainable? Customer … Continue reading
Posted in CRM, Linkdump, Success, Sustainability
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Doc Searls on VRM. My view on the challenges
I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder how long it will take for the first VRM … Continue reading
