Daily Archives: July 2, 2009
On the applications of social crm – introduction
so what is social crm? Essentially Social CRM is using social media, such as facebook, twitter and wikipedia to start conversations with customers, or join conversations that have been started by your customers. Social CRM has also been called CRM … Continue reading
Posted in CRM, CRM 2.0, Customer Experience Management, Customer Service, Enterprise 2.0
Tagged CRM, CRM 2.0, Marketing, Sales, Service, Social CRM
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