Comments on: On the applications of social crm – introduction http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/ News, views and trends on CRM Wed, 12 Jan 2011 13:26:05 +0000 hourly 1 http://wordpress.com/ By: Brian Vellmure http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/#comment-24 Thu, 02 Jul 2009 13:57:44 +0000 http://blog.crmworks.nl/?p=104#comment-24 Wouter,

Good post.

Social Media is simply the next evolution of global internet communications. User Groups, Message Boards, Email have all been the precursors.

Social media has just extended the reach and the increased the speed by which these communications happen.

Social CRM is the method of organizing, managing, and analyzing these conversations and interactions executed across the social networking landscape.

Brent Leary wrote a great article in Inc magazine comparing Traditional CRM with Social CRM. I added some additional thoughts.

http://freecrmstrategies.wordpress.com/2009/06/19/traditional-crm-vs-social-crm-expanded/

Best regards,
Brian

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