Daily Archives: July 7, 2009
Linkdump – time to put a stake in the ground on social crm
Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations. Next step: applying social crm and measuring … Continue reading
Posted in CEM, CRM 2.0, Enterprise 2.0, Linkdump, Social CRM, Uncategorized
Tagged CRM, CRM 2.0, Linkdump, Paul Greenberg, Social CRM
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