Category Archives: 2008

End year credits – Top 20 CRM Bloggers

In 2007 I was added to the top CRM bloggers list of InsideCRM.com (great site, go check it out). On December 29, 2008 Chris Bucholz published an updated version of the list, update for 2008. The list is full of … Continue reading

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On Paul Greenberg’s CRM State of the Union

Paul Greenberg, CRM Guru and author of CRM at the speed of light recently published his CRM state of the union for 2008. His presentation details the history and evolution of CRM into CRM 2.0 and outlines a number of … Continue reading

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On predictions for 2008

Much like the end of the year, everyone seems to be publishing predictions, trends and the future as a year begins. A little bit later than I had anticipated, I’d like to put in my two cents as well, from … Continue reading

Posted in 2008, Business Intelligence, Citizen Relationship Management, CRM, CRM 2.0, Customer Service, Predictions, Service Effectiveness | Leave a comment

On Dutch telecommunication industry predictions

Every once in a while I feel I need to plug my employer, Deloitte Consulting. In February the global practices of Deloitte will publish their yearly report on predictions for developments in the telecom, media and high tech industries. If … Continue reading

Posted in 2008, CRM, Customer Service, Sales Force Automation, Service Effectiveness, TMT | Leave a comment

On predicting the future

I was trying to watch for all kinds of list including CRM predicitions for 2008, but Paul Greenberg apparently has a keener eye than me. He’s come up with a comprehensive list of predictions from various researchers and key crm … Continue reading

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