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	<title>CRM works &#187; 2008</title>
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		<title>CRM works &#187; 2008</title>
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		<title>End year credits &#8211; Top 20 CRM Bloggers</title>
		<link>http://blog.crmworks.nl/2009/01/08/end-year-credits-top-20-crm-bloggers/</link>
		<comments>http://blog.crmworks.nl/2009/01/08/end-year-credits-top-20-crm-bloggers/#comments</comments>
		<pubDate>Thu, 08 Jan 2009 16:46:11 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
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		<description><![CDATA[In 2007 I was added to the top CRM bloggers list of InsideCRM.com (great site, go check it out). On December 29, 2008 Chris Bucholz published an updated version of the list, update for 2008. The list is full of &#8230; <a href="http://blog.crmworks.nl/2009/01/08/end-year-credits-top-20-crm-bloggers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=75&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Paul Greenberg&#8217;s CRM State of the Union</title>
		<link>http://blog.crmworks.nl/2008/07/02/on-paul-greenbergs-crm-state-of-the-union/</link>
		<comments>http://blog.crmworks.nl/2008/07/02/on-paul-greenbergs-crm-state-of-the-union/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 09:10:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

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		<description><![CDATA[Paul Greenberg, CRM Guru and author of CRM at the speed of light recently published his CRM state of the union for 2008. His presentation details the history and evolution of CRM into CRM 2.0 and outlines a number of &#8230; <a href="http://blog.crmworks.nl/2008/07/02/on-paul-greenbergs-crm-state-of-the-union/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=49&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On predictions for 2008</title>
		<link>http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/</link>
		<comments>http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/#comments</comments>
		<pubDate>Sun, 13 Jan 2008 20:36:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Citizen Relationship Management]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

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		<description><![CDATA[Much like the end of the year, everyone seems to be publishing predictions, trends and the future as a year begins. A little bit later than I had anticipated, I&#8217;d like to put in my two cents as well, from &#8230; <a href="http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=26&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Dutch telecommunication industry predictions</title>
		<link>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/</link>
		<comments>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/#comments</comments>
		<pubDate>Tue, 08 Jan 2008 15:11:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>
		<category><![CDATA[TMT]]></category>

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		<description><![CDATA[Every once in a while I feel I need to plug my employer, Deloitte Consulting. In February the global practices of Deloitte will publish their yearly report on predictions for developments in the telecom, media and high tech industries. If &#8230; <a href="http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=24&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On predicting the future</title>
		<link>http://blog.crmworks.nl/2007/12/28/on-predicting-the-future/</link>
		<comments>http://blog.crmworks.nl/2007/12/28/on-predicting-the-future/#comments</comments>
		<pubDate>Fri, 28 Dec 2007 13:38:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Predictions]]></category>

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		<description><![CDATA[I was trying to watch for all kinds of list including CRM predicitions for 2008, but Paul Greenberg apparently has a keener eye than me. He&#8217;s come up with a comprehensive list of predictions from various researchers and key crm &#8230; <a href="http://blog.crmworks.nl/2007/12/28/on-predicting-the-future/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=22&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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