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	<title>CRM works &#187; Call Centres</title>
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		<title>CRM works &#187; Call Centres</title>
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		<title>On CRM and User Adoption</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/</link>
		<comments>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 15:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[ITBusinessEdge]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
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		<description><![CDATA[Triggered by a post on the usability of enterprise software, I ended up reading an article on CRM and user adoption. CRM spending is on the rise again in the US (us Europeans have been experiencing a CRM &#8220;mini&#8221; boom &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=21&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On outsourcing your services</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-outsourcing-your-services/</link>
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		<pubDate>Thu, 20 Dec 2007 09:43:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[A consistent brand experience and high quality service usually leads to a significant decrease in customer churn, after all, a happy customer remains a customer. Some companies are finding benefits in outsourcing customer service to achieve a more consistent brand &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-outsourcing-your-services/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=19&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On outsourced call centers</title>
		<link>http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/</link>
		<comments>http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/#comments</comments>
		<pubDate>Thu, 22 Nov 2007 20:48:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that&#8217;s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research &#8230; <a href="http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=9&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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