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	<title>CRM works &#187; CRM 2.0</title>
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	<description>News, views and trends on CRM</description>
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		<title>CRM works &#187; CRM 2.0</title>
		<link>http://blog.crmworks.nl</link>
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		<title>Rule based CRM, an architecture: step 1, Information Domains (1)</title>
		<link>http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/</link>
		<comments>http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/#comments</comments>
		<pubDate>Fri, 28 Oct 2011 13:31:35 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=151</guid>
		<description><![CDATA[In a post from July 2011 I wrote about Rule Based CRM. Seperating your ever changing business rules from your CRM system in a seperate rule engine as a means to create more flexibility and better business owner control over &#8230; <a href="http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=151&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">RulesattheCenter</media:title>
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			<media:title type="html">InformationDomains</media:title>
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		<title>On the &#8220;added&#8221; value of social networking data</title>
		<link>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/</link>
		<comments>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/#comments</comments>
		<pubDate>Sat, 19 Feb 2011 15:02:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=133</guid>
		<description><![CDATA[About 10 days ago I had an interesting twitter conversation with @wimrampen and @grahamhill about the added value of collecting loads of data about your brand, your target demographic and your customers on social networks, such as twitter, facebook, friendfeed &#8230; <a href="http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=133&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">woutertrumpie</media:title>
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			<media:title type="html">Data-Mining</media:title>
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		<title>Slideshare: building a B2B social media business case</title>
		<link>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/</link>
		<comments>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/#comments</comments>
		<pubDate>Sun, 07 Feb 2010 19:58:44 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[SlideShare]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=118</guid>
		<description><![CDATA[About two years ago I chaired a workshop on B2B social media, for Marketing Majors of the Rotterdam School of Management. The workshop was aimed exploring B2B opportunities for social media and social crm. The students I that attended the &#8230; <a href="http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=118&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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		<title>On the application of Social CRM (2) &#8211; Videos</title>
		<link>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/</link>
		<comments>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 19:11:35 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=111</guid>
		<description><![CDATA[I used a Dutch based website (Yubby) to collect a number of interesting videos on the concept of Social CRM, the applications that can be used to implement Social CRM and some statements from users of Social CRM applications. Enjoy! &#8230; <a href="http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=111&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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		<title>Linkdump &#8211; time to put a stake in the ground on social crm</title>
		<link>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 17:52:23 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=107</guid>
		<description><![CDATA[Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations. Next step: applying social crm and measuring &#8230; <a href="http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=107&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>On the applications of social crm &#8211; introduction</title>
		<link>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/</link>
		<comments>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 09:18:30 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=104</guid>
		<description><![CDATA[so what is social crm? Essentially Social CRM is using social media, such as facebook, twitter and wikipedia to start conversations with customers, or join conversations that have been started by your customers. Social CRM has also been called CRM &#8230; <a href="http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=104&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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		<item>
		<title>CRM in a downturn (2) &#8211; a poll on CRM focus</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:57:31 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Investment]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Survey]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=86</guid>
		<description><![CDATA[The current economic crisis is having a significant effect on investments in enterprise wide CRM process reengineering and implementations of CRM technology. What is your view on where companies are most likely to invest, when it comes to CRM? Posted &#8230; <a href="http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=86&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<item>
		<title>On 2009 &#8211; the year of sustainability</title>
		<link>http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/</link>
		<comments>http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/#comments</comments>
		<pubDate>Sun, 28 Dec 2008 12:50:07 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Service Effectiveness]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[Loyalty Management]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=58</guid>
		<description><![CDATA[  The new year is approaching, 2008 is ending with  some of us feeling the consequences of the credit  crunch. It&#8217;s time to look towards the future. Every new  day and new year opens a wealth of new opportunities,  even in &#8230; <a href="http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=58&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">woutertrumpie</media:title>
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			<media:title type="html">sustainability</media:title>
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		<item>
		<title>On social CRM II</title>
		<link>http://blog.crmworks.nl/2008/12/02/on-social-crm-ii/</link>
		<comments>http://blog.crmworks.nl/2008/12/02/on-social-crm-ii/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 20:29:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/12/02/on-social-crm-ii/</guid>
		<description><![CDATA[One of my former colleagues at Deloitte, Fabio Cipriani, the author of the blog cooperativo, shared a presentation on slideshare about Social CRM, how it extends CRM 1.0 and what the potential benifits are. Definitely worth taking a look at. &#8230; <a href="http://blog.crmworks.nl/2008/12/02/on-social-crm-ii/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=56&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2008/12/02/on-social-crm-ii/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<item>
		<title>On the first steps of Social CRM</title>
		<link>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/</link>
		<comments>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/#comments</comments>
		<pubDate>Sun, 30 Nov 2008 19:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[VRM]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/11/30/on-the-first-steps-of-social-crm/</guid>
		<description><![CDATA[Traditional CRM is about gathering data and knowing all about your customer. Gaining insight into your customer and his or her behavior traditionally allows a company to better respond to it&#8217;s customer needs, provide better quality service and generally leads &#8230; <a href="http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=55&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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