Category Archives: CRM Daily
CRM in a downturn (1) – links
Most of the western world is suffering the economic effects of the credit crunch, which has turned into a full blown recession for most countries in Western Europe and the US. It seems that most CRM efforts are now focussed … Continue reading
On the rise of IP based Contact Centers
A few interesting points from a recent article on CRM daily: IP Systems have come of age. The need for truly integrated call centers, lower cost infrastructure and the lower costs of IP based systems are leading to a rise … Continue reading
On Single Tenant CRM On Demand
Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily
On Oracle and BEA: What about Fusion Middleware?
According to this article on CRM Daily, Oracle has significantly increased it’s bid for BEA to US$ 8.5 Million, and it looks like the deal will be closed. The press release apparently states that the acquisition of BEA is complementary … Continue reading
On seeing the financial benefits of an improved customer experience
An article on CRM daily, written by Natalie L. Petouhoff and Brian R. Johnson from Hitachi Consulting in the US, provides interesting insights into the quantifiable benefits of an enhanced customer experience. All too often CRM applications are implemented just … Continue reading
On the cost of customer data security
Within the US security breaches for companies are leading to significant costs in order to re-imburse clients for privacy loss, improving security for IT applications and adapting to ever evolving technology developments. Read this article to find out how much … Continue reading
On Salesforce.com as an application platform
Apparently Salesforce.com wants to become the new Microsoft. With the recent launch of Force.com and the AppExchange platform SalesForce.com certainly seems to be making steps in that direction. An article on CRM-Daily contains the views of several industry experts on … Continue reading
On customer data proliferation and ownership
Who’s data is it anyway? In recent history sales people relied on their own network to close sales and score their bonus. Social networking and google have made it far more easy to find a new contact within a firm … Continue reading
