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	<title>CRM works &#187; Customer Data</title>
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	<description>News, views and trends on CRM</description>
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		<title>CRM works &#187; Customer Data</title>
		<link>http://blog.crmworks.nl</link>
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		<title>On the &#8220;added&#8221; value of social networking data</title>
		<link>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/</link>
		<comments>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/#comments</comments>
		<pubDate>Sat, 19 Feb 2011 15:02:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=133</guid>
		<description><![CDATA[About 10 days ago I had an interesting twitter conversation with @wimrampen and @grahamhill about the added value of collecting loads of data about your brand, your target demographic and your customers on social networks, such as twitter, facebook, friendfeed &#8230; <a href="http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=133&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Data-Mining</media:title>
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		<title>Customer loyalty: are loyal customers really profitable?</title>
		<link>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/</link>
		<comments>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 08:50:27 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Harvard Conversation Starters]]></category>
		<category><![CDATA[Loyalty Management]]></category>
		<category><![CDATA[Why Loyalty Matters]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=92</guid>
		<description><![CDATA[I&#8217;ve been doing quite a bit of research into customer loyalty and customer loyalty programs for a paper I&#8217;ve written for the Executive Master of Information Management Programme I&#8217;m attending at TiasNimbas Business School. The literature on loyalty and loyal &#8230; <a href="http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=92&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>CRM in a downturn (1) &#8211; links</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:52:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Series]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=84</guid>
		<description><![CDATA[Most of the western world is suffering the economic effects of the credit crunch, which has turned into a full blown recession for most countries in Western Europe and the US. It seems that most CRM efforts are now focussed &#8230; <a href="http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=84&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Siebel UCM</title>
		<link>http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/</link>
		<comments>http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/#comments</comments>
		<pubDate>Sat, 02 Feb 2008 12:27:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Fusion]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Siebel]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[UCM]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/02/02/on-siebel-ucm/</guid>
		<description><![CDATA[A couple of weeks a go I held an internal presentation on Oracle&#8217;s Siebel Universal Customer Master. I&#8217;ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to &#8230; <a href="http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=30&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On customer data integration (4)</title>
		<link>http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/</link>
		<comments>http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/#comments</comments>
		<pubDate>Fri, 04 Jan 2008 12:15:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Series]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/01/04/on-customer-data-integration-4/</guid>
		<description><![CDATA[This is post 4 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field &#8230; <a href="http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=23&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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		<title>On CRM and User Adoption</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/</link>
		<comments>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 15:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[ITBusinessEdge]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/20/on-crm-and-user-adoption/</guid>
		<description><![CDATA[Triggered by a post on the usability of enterprise software, I ended up reading an article on CRM and user adoption. CRM spending is on the rise again in the US (us Europeans have been experiencing a CRM &#8220;mini&#8221; boom &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=21&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
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		<title>On customer data integration (3)</title>
		<link>http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/</link>
		<comments>http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 10:34:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Series]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/06/on-customer-data-integration-3/</guid>
		<description><![CDATA[This is post 3 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field &#8230; <a href="http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=15&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>On the cost of customer data security</title>
		<link>http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/</link>
		<comments>http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 12:37:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/11/30/on-the-cost-of-customer-data-security/</guid>
		<description><![CDATA[Within the US security breaches for companies are leading to significant costs in order to re-imburse clients for privacy loss, improving security for IT applications and adapting to ever evolving technology developments. Read this article to find out how much &#8230; <a href="http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=13&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On customer data proliferation and ownership</title>
		<link>http://blog.crmworks.nl/2007/11/18/on-customer-data-proliferation-and-ownership/</link>
		<comments>http://blog.crmworks.nl/2007/11/18/on-customer-data-proliferation-and-ownership/#comments</comments>
		<pubDate>Sun, 18 Nov 2007 20:58:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/11/18/on-customer-data-proliferation-and-ownership/</guid>
		<description><![CDATA[Who&#8217;s data is it anyway? In recent history sales people relied on their own network to close sales and score their bonus. Social networking and google have made it far more easy to find a new contact within a firm &#8230; <a href="http://blog.crmworks.nl/2007/11/18/on-customer-data-proliferation-and-ownership/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=7&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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