CRM works » Customer Experience Management

CRM works » Customer Experience Management http://blog.crmworks.nl News, views and trends on CRM Sat, 29 Oct 2011 13:50:13 +0000 en hourly 1 http://wordpress.com/ http://0.gravatar.com/blavatar/814064d25ba223abd337ee1a4f3961ab?s=96&d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.png CRM works » Customer Experience Management http://blog.crmworks.nl Rule based CRM, an architecture: step 1, Information Domains (1) http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/ http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/#comments Fri, 28 Oct 2011 13:31:35 +0000 woutertrumpie http://blog.crmworks.nl/?p=151 Continue reading →]]> http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/feed/ 0 woutertrumpie RulesattheCenter InformationDomains On Accenture’s 2010 Global Consumer Survey http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/ http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/#comments Mon, 28 Feb 2011 19:39:52 +0000 woutertrumpie http://blog.crmworks.nl/?p=140 Continue reading →]]> http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/feed/ 0 woutertrumpie On the applications of social crm – introduction http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/ http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/#comments Thu, 02 Jul 2009 09:18:30 +0000 woutertrumpie http://blog.crmworks.nl/?p=104 Continue reading →]]> http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/feed/ 1 woutertrumpie Linkdump: CRM and the demise of GM http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/ http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/#comments Wed, 17 Jun 2009 08:14:34 +0000 woutertrumpie http://blog.crmworks.nl/?p=97 ]]> http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/feed/ 0 woutertrumpie Customer loyalty: are loyal customers really profitable? http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/ http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/#comments Mon, 15 Jun 2009 08:50:27 +0000 woutertrumpie http://blog.crmworks.nl/?p=92 Continue reading →]]> http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/feed/ 0 woutertrumpie CRM in a downturn (2) – a poll on CRM focus http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/ http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/#comments Thu, 12 Mar 2009 19:57:31 +0000 woutertrumpie http://crmworks.wordpress.com/?p=86 Continue reading →]]> http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/feed/ 0 woutertrumpie CRM in a downturn (1) – links http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/ http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/#comments Thu, 12 Mar 2009 19:52:34 +0000 woutertrumpie http://crmworks.wordpress.com/?p=84 Continue reading →]]> http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/feed/ 0 woutertrumpie On solving the customer service puzzle (or CRM is a business strategy, NOT software!) http://blog.crmworks.nl/2008/10/07/on-solving-the-customer-service-puzzle-or-crm-is-a-business-strategy-not-software/ http://blog.crmworks.nl/2008/10/07/on-solving-the-customer-service-puzzle-or-crm-is-a-business-strategy-not-software/#comments Tue, 07 Oct 2008 12:02:00 +0000 woutertrumpie http://crmworks.wordpress.com/2008/10/07/on-solving-the-customer-service-puzzle-or-crm-is-a-business-strategy-not-software/ Continue reading →]]> http://blog.crmworks.nl/2008/10/07/on-solving-the-customer-service-puzzle-or-crm-is-a-business-strategy-not-software/feed/ 1 woutertrumpie On the advent of the chief customer officer http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/ http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/#comments Fri, 14 Mar 2008 08:15:00 +0000 woutertrumpie http://crmworks.wordpress.com/2008/03/14/on-the-advent-of-the-chief-customer-officer/ Continue reading →]]> http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/feed/ 0 woutertrumpie On Gartner’s 7 initiatives to improve the customer experience http://blog.crmworks.nl/2008/03/05/on-gartners-7-initiatives-to-improve-the-customer-experience/ http://blog.crmworks.nl/2008/03/05/on-gartners-7-initiatives-to-improve-the-customer-experience/#comments Wed, 05 Mar 2008 18:54:00 +0000 woutertrumpie http://crmworks.wordpress.com/2008/03/05/on-gartners-7-initiatives-to-improve-the-customer-experience/ ]]> http://blog.crmworks.nl/2008/03/05/on-gartners-7-initiatives-to-improve-the-customer-experience/feed/ 0 woutertrumpie