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	<title>CRM works &#187; Enterprise 2.0</title>
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		<title>CRM works &#187; Enterprise 2.0</title>
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		<title>On the &#8220;added&#8221; value of social networking data</title>
		<link>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/</link>
		<comments>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/#comments</comments>
		<pubDate>Sat, 19 Feb 2011 15:02:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=133</guid>
		<description><![CDATA[About 10 days ago I had an interesting twitter conversation with @wimrampen and @grahamhill about the added value of collecting loads of data about your brand, your target demographic and your customers on social networks, such as twitter, facebook, friendfeed &#8230; <a href="http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=133&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On the application of Social CRM (2) &#8211; Videos</title>
		<link>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/</link>
		<comments>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 19:11:35 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>

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		<description><![CDATA[I used a Dutch based website (Yubby) to collect a number of interesting videos on the concept of Social CRM, the applications that can be used to implement Social CRM and some statements from users of Social CRM applications. Enjoy! &#8230; <a href="http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=111&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Linkdump &#8211; time to put a stake in the ground on social crm</title>
		<link>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 17:52:23 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=107</guid>
		<description><![CDATA[Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations. Next step: applying social crm and measuring &#8230; <a href="http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=107&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On the applications of social crm &#8211; introduction</title>
		<link>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/</link>
		<comments>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 09:18:30 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=104</guid>
		<description><![CDATA[so what is social crm? Essentially Social CRM is using social media, such as facebook, twitter and wikipedia to start conversations with customers, or join conversations that have been started by your customers. Social CRM has also been called CRM &#8230; <a href="http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=104&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>On Oracle as the Leader in Enterprise 2.0 Solutions</title>
		<link>http://blog.crmworks.nl/2008/04/23/on-oracle-as-the-leader-in-enterprise-20-solutions/</link>
		<comments>http://blog.crmworks.nl/2008/04/23/on-oracle-as-the-leader-in-enterprise-20-solutions/#comments</comments>
		<pubDate>Wed, 23 Apr 2008 07:06:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Web 2.0]]></category>

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		<description><![CDATA[Enterprise 2.0 spending will rise to US$ 4.6 Billion by 2013, according to a new report by Forrester research. Oracle seems to have the ambition to become one of the front runners in integrating Web 2.0 solutions into their packaged &#8230; <a href="http://blog.crmworks.nl/2008/04/23/on-oracle-as-the-leader-in-enterprise-20-solutions/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=44&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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