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	<title>CRM works &#187; Linkdump</title>
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		<title>CRM works &#187; Linkdump</title>
		<link>http://blog.crmworks.nl</link>
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		<title>On Accenture&#8217;s 2010 Global Consumer Survey</title>
		<link>http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/</link>
		<comments>http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 19:39:52 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Linkdump]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=140</guid>
		<description><![CDATA[A tweet alerted me to Accenture&#8217;s 2010 Global Consumer Survey Executive Summary.  Well worth a read. An interesting insight into Global Consumer Trends. Some highlights: the number of consumers who switched service providers as a result of poor customer service &#8230; <a href="http://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=140&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Linkdump &#8211; time to put a stake in the ground on social crm</title>
		<link>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 17:52:23 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=107</guid>
		<description><![CDATA[Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations. Next step: applying social crm and measuring &#8230; <a href="http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=107&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/feed/</wfw:commentRss>
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		<title>Linkdump: CRM and the demise of GM</title>
		<link>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/</link>
		<comments>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 08:14:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[automotive]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=97</guid>
		<description><![CDATA[Check out this interesting article by Dennis Pombriant on CRM in the automotive industry. GM’s Demise and the Rise of CRM Culture. Posted in CRM, Customer Experience Management, Linkdump, Sales Force Automation Tagged: 2009, automotive, CRM, Linkdump<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=97&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Customer loyalty: are loyal customers really profitable?</title>
		<link>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/</link>
		<comments>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 08:50:27 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Harvard Conversation Starters]]></category>
		<category><![CDATA[Loyalty Management]]></category>
		<category><![CDATA[Why Loyalty Matters]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=92</guid>
		<description><![CDATA[I&#8217;ve been doing quite a bit of research into customer loyalty and customer loyalty programs for a paper I&#8217;ve written for the Executive Master of Information Management Programme I&#8217;m attending at TiasNimbas Business School. The literature on loyalty and loyal &#8230; <a href="http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=92&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>CRM in a downturn (1) &#8211; links</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:52:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Series]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=84</guid>
		<description><![CDATA[Most of the western world is suffering the economic effects of the credit crunch, which has turned into a full blown recession for most countries in Western Europe and the US. It seems that most CRM efforts are now focussed &#8230; <a href="http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=84&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Linkdump &#8211; CRM and the sustainable organisation</title>
		<link>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/</link>
		<comments>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 19:47:56 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Sustainability]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=79</guid>
		<description><![CDATA[In december of last year I wrote a post about 2009, the year of sustainability and sustainable CRM. Yesterday I came across this article on MyCustomer.com, with an interesting quote on customer sustainability:   What makes a company sustainable? Customer &#8230; <a href="http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=79&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Doc Searls on VRM. My view on the challenges</title>
		<link>http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/</link>
		<comments>http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 19:40:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=77</guid>
		<description><![CDATA[I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder how long it will take for the first VRM &#8230; <a href="http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=77&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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