On Oracle as the Leader in Enterprise 2.0 Solutions

April 23, 2008 at 07:06 | Posted in CRM 2.0, Enterprise 2.0, On Demand, Oracle, Web 2.0 | Leave a Comment
Enterprise 2.0 spending will rise to US$ 4.6 Billion by 2013, according to a new report by Forrester research. Oracle seems to have the ambition to become one of the front runners in integrating Web 2.0 solutions into their packaged applications, to allow companies to really start building a 2.0 Enterprise and integrate Social Media, such as LinkedIn, RSS Readers, iGoogle Widgets and other mashups into their products. I was at the Oracle CRM Customer Day in the Netherlands yesterday and saw Anthony Lye, Senior VP of CRM development at Oracle, present Enterprise / Web 2.0 and it’s integration with Oracle’s Siebel CRM, in it’s hosted or On Premise applications and frankly, I was impressed by the level of integration that has already available. The screenshot below (courtesy of Oracle and CRMondemand.com) .

I believe that Oracle is at the forefront of Enterpise 2.0 and significantly ahead of the competition, quite possibly due to Oracle’s extensive envolvement in OpenSocial, the Google headed Social API initiative.

Linkdump – Web 2.0 and CRM

April 9, 2008 at 06:56 | Posted in CRM 2.0, Oracle, Technology, VRM, Web, Web 2.0 | Leave a Comment

Using Web 2.0 to engage the customer - ThinkCustomers:The1to1 Blog

Bungee labs mashing up old-school crm with new-school Web 2.0 – CNET

Will Benioff succeed Larry Ellison at Oracle?

March 26, 2008 at 20:40 | Posted in CRM 2.0, Oracle, SalesForce.com | Leave a Comment

Former FT report Tom Foremski seems to think so. Read his post on why Marc Benioff is the candidate to follow in Larry Ellisons footsteps

On Single Tenant CRM On Demand

February 20, 2008 at 19:58 | Posted in CRM, CRM Daily, Oracle, Outsourcing, SaaS, Siebel | Leave a Comment

Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily

On Salesforce.com and Oracle

February 10, 2008 at 17:20 | Posted in Citizen Relationship Management, Oracle, SalesForce.com, Siebel | 1 Comment

Rumour has it that Salesforce.com has asked Oracle to buy it. If that deal goes through it would be interesting to see what that means for CRM on Demand as a hosted platform and how Salesforce.com is going to be integrated into fusion. Read this analysis of why the deal is a good idea.

On Siebel UCM

February 2, 2008 at 12:27 | Posted in CDI, CRM 2.0, Customer Data, Fusion, Oracle, Siebel, Technology, UCM | Leave a Comment

A couple of weeks a go I held an internal presentation on Oracle’s Siebel Universal Customer Master. I’ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to also share this presentation here. The presentation describes the product, advantages and drawbacks, as well as most likely implementation scenarios.

On Oracle and BEA: What about Fusion Middleware?

January 16, 2008 at 21:15 | Posted in BEA, CRM Daily, Fusion, Middleware, Oracle | Leave a Comment

According to this article on CRM Daily, Oracle has significantly increased it’s bid for BEA to US$ 8.5 Million, and it looks like the deal will be closed. The press release apparently states that the acquisition of BEA is complementary to Oracle’s existing product suite, but I seriously wonder what this means for Fusion Middleware? Will this cause delays in the Fusion Roadmap? Let’s wait and see.

Update 22:19:
Read the press release here
See what other’s are saying through TechnoRati

On outsourced call centers

November 22, 2007 at 20:48 | Posted in CRM, Call Centres, On Demand, Oracle, Outsourcing, Technology | Leave a Comment

I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research I wonder if this research also includes research to hosted call centre solutions such as Oracle’s Telephony at Work solutions.

On Oracle On Demand

November 12, 2007 at 14:20 | Posted in CRM, On Demand, Oracle, SaaS, Technology | Leave a Comment

Oracle is set to unveil a new set of On Demand CRM applications as part of their CRM on Demand offerings. Apparently a session was held last Friday to show a sneak preview of the functionality that is to be unveiled at open world later today. For more info see ZDNet

Deloitte consulting also recently announced a new strategic alliance with Oracle for it’s CRM on Demand applications. Deloitte Consulting is to be the first global strategic partner and systems integrator to sign a partnership deal with Oracle for implementing On Demand CRM applications.

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