Category Archives: Oracle

On Oracle as the Leader in Enterprise 2.0 Solutions

Posted on April 23, 2008 by

Enterprise 2.0 spending will rise to US$ 4.6 Billion by 2013, according to a new report by Forrester research. Oracle seems to have the ambition to become one of the front runners in integrating Web 2.0 solutions into their packaged … Continue reading →

Posted in CRM 2.0, Enterprise 2.0, On Demand, Oracle, Web 2.0 | Leave a comment

Linkdump – Web 2.0 and CRM

Posted on April 9, 2008 by

Using Web 2.0 to engage the customer – ThinkCustomers:The1to1 Blog Bungee labs mashing up old-school crm with new-school Web 2.0 – CNET

Posted in CRM 2.0, Oracle, Technology, VRM, Web, Web 2.0 | Leave a comment

Will Benioff succeed Larry Ellison at Oracle?

Posted on March 26, 2008 by

Former FT report Tom Foremski seems to think so. Read his post on why Marc Benioff is the candidate to follow in Larry Ellisons footsteps

Posted in CRM 2.0, Oracle, SalesForce.com | Leave a comment

On Single Tenant CRM On Demand

Posted on February 20, 2008 by

Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily

Posted in CRM, CRM Daily, Oracle, Outsourcing, SaaS, Siebel | Leave a comment

On Salesforce.com and Oracle

Posted on February 10, 2008 by

Rumour has it that Salesforce.com has asked Oracle to buy it. If that deal goes through it would be interesting to see what that means for CRM on Demand as a hosted platform and how Salesforce.com is going to be … Continue reading →

Posted in Citizen Relationship Management, Oracle, SalesForce.com, Siebel | 1 Comment

On Siebel UCM

Posted on February 2, 2008 by

A couple of weeks a go I held an internal presentation on Oracle’s Siebel Universal Customer Master. I’ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to … Continue reading →

Posted in CDI, CRM 2.0, Customer Data, Fusion, Oracle, Siebel, Technology, UCM | Leave a comment

On Oracle and BEA: What about Fusion Middleware?

Posted on January 16, 2008 by

According to this article on CRM Daily, Oracle has significantly increased it’s bid for BEA to US$ 8.5 Million, and it looks like the deal will be closed. The press release apparently states that the acquisition of BEA is complementary … Continue reading →

Posted in BEA, CRM Daily, Fusion, Middleware, Oracle | Leave a comment

On outsourced call centers

Posted on November 22, 2007 by

I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research … Continue reading →

Posted in Call Centres, CRM, On Demand, Oracle, Outsourcing, Technology | Leave a comment

On Oracle On Demand

Posted on November 12, 2007 by

Oracle is set to unveil a new set of On Demand CRM applications as part of their CRM on Demand offerings. Apparently a session was held last Friday to show a sneak preview of the functionality that is to be … Continue reading →

Posted in CRM, On Demand, Oracle, SaaS, Technology | Leave a comment