Category Archives: Outsourcing

On Single Tenant CRM On Demand

Posted on February 20, 2008 by

Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily

Posted in CRM, CRM Daily, Oracle, Outsourcing, SaaS, Siebel | Leave a comment

On outsourcing your services

Posted on December 20, 2007 by

A consistent brand experience and high quality service usually leads to a significant decrease in customer churn, after all, a happy customer remains a customer. Some companies are finding benefits in outsourcing customer service to achieve a more consistent brand … Continue reading →

Posted in Call Centres, CRM, CRM 2.0, Customer Service, Outsourcing | Leave a comment

On CRM in 2008

Posted on December 6, 2007 by

It’s time to look back at 2007 and gaze in to what the future holds for all of us. CRM Magazine features an article on CRM 2.0 and possible developments in the CRM arena in 2008. Interesting to see Mitchel … Continue reading →

Posted in CRM, CRM 2.0, On Demand, Outsourcing, SaaS, SalesForce.com, Technology, Wiki | Leave a comment

On outsourced call centers

Posted on November 22, 2007 by

I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that’s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research … Continue reading →

Posted in Call Centres, CRM, On Demand, Oracle, Outsourcing, Technology | Leave a comment