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	<title>CRM works &#187; Outsourcing</title>
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		<title>CRM works &#187; Outsourcing</title>
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		<title>On Single Tenant CRM On Demand</title>
		<link>http://blog.crmworks.nl/2008/02/20/on-single-tenant-crm-on-demand/</link>
		<comments>http://blog.crmworks.nl/2008/02/20/on-single-tenant-crm-on-demand/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 19:58:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
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		<description><![CDATA[Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=33&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On outsourcing your services</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-outsourcing-your-services/</link>
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		<pubDate>Thu, 20 Dec 2007 09:43:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
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		<description><![CDATA[A consistent brand experience and high quality service usually leads to a significant decrease in customer churn, after all, a happy customer remains a customer. Some companies are finding benefits in outsourcing customer service to achieve a more consistent brand &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-outsourcing-your-services/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=19&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On CRM in 2008</title>
		<link>http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/</link>
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		<pubDate>Thu, 06 Dec 2007 09:32:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Outsourcing]]></category>
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		<category><![CDATA[SalesForce.com]]></category>
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		<description><![CDATA[It&#8217;s time to look back at 2007 and gaze in to what the future holds for all of us. CRM Magazine features an article on CRM 2.0 and possible developments in the CRM arena in 2008. Interesting to see Mitchel &#8230; <a href="http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=14&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On outsourced call centers</title>
		<link>http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/</link>
		<comments>http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/#comments</comments>
		<pubDate>Thu, 22 Nov 2007 20:48:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
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		<category><![CDATA[Oracle]]></category>
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		<description><![CDATA[I thought that the boom in outsourcing call centres to India and other locations around the world was slowing down. Apparently that&#8217;s not the case. Avaya, the technology company, has concluded that the market keeps on growing after global research &#8230; <a href="http://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=9&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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