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	<title>CRM works &#187; SaaS</title>
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		<title>CRM works &#187; SaaS</title>
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		<title>On the rise of IP based Contact Centers</title>
		<link>http://blog.crmworks.nl/2008/09/10/on-the-rise-of-ip-based-contact-centers/</link>
		<comments>http://blog.crmworks.nl/2008/09/10/on-the-rise-of-ip-based-contact-centers/#comments</comments>
		<pubDate>Wed, 10 Sep 2008 09:17:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[SaaS]]></category>

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		<description><![CDATA[A few interesting points from a recent article on CRM daily: IP Systems have come of age. The need for truly integrated call centers, lower cost infrastructure and the lower costs of IP based systems are leading to a rise &#8230; <a href="http://blog.crmworks.nl/2008/09/10/on-the-rise-of-ip-based-contact-centers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=52&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Robert Scoble at SalesForce.com</title>
		<link>http://blog.crmworks.nl/2008/06/19/on-robert-scoble-at-salesforcecom/</link>
		<comments>http://blog.crmworks.nl/2008/06/19/on-robert-scoble-at-salesforcecom/#comments</comments>
		<pubDate>Thu, 19 Jun 2008 20:05:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Robert Scoble]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[SalesForce.com]]></category>

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		<description><![CDATA[Robert Scoble, blogger and technology journalist recently visited SalesForce.com. He was there to interview Mark Benioff and took some time to talk about SFDC and Google with Kraig Swensrud. Check his interview with Kraig here at SalesForceWatch. Robert recently twittered &#8230; <a href="http://blog.crmworks.nl/2008/06/19/on-robert-scoble-at-salesforcecom/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=48&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On social media and Oracle On Demand</title>
		<link>http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/</link>
		<comments>http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 07:43:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Social Networking]]></category>

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		<description><![CDATA[Oracle has released version 15 of CRM On Demand and has apparently included a number of interesting Social Media Features, such as befriending customer contacts, subscribing to a friend feeds etc. Read the full story on what has been added &#8230; <a href="http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=38&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Single Tenant CRM On Demand</title>
		<link>http://blog.crmworks.nl/2008/02/20/on-single-tenant-crm-on-demand/</link>
		<comments>http://blog.crmworks.nl/2008/02/20/on-single-tenant-crm-on-demand/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 19:58:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Siebel]]></category>

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		<description><![CDATA[Software-as-a-Service, but not sharing it with other users. Oracle has announced Single Tenant, Enterprise Edition, CRM on Demand. Read this article on CRM Daily<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=33&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On CRM in 2008</title>
		<link>http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/</link>
		<comments>http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 09:32:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[SalesForce.com]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Wiki]]></category>

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		<description><![CDATA[It&#8217;s time to look back at 2007 and gaze in to what the future holds for all of us. CRM Magazine features an article on CRM 2.0 and possible developments in the CRM arena in 2008. Interesting to see Mitchel &#8230; <a href="http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=14&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Salesforce.com as an application platform</title>
		<link>http://blog.crmworks.nl/2007/11/26/on-salesforcecom-as-an-application-platform/</link>
		<comments>http://blog.crmworks.nl/2007/11/26/on-salesforcecom-as-an-application-platform/#comments</comments>
		<pubDate>Mon, 26 Nov 2007 09:25:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[SalesForce.com]]></category>

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		<description><![CDATA[Apparently Salesforce.com wants to become the new Microsoft. With the recent launch of Force.com and the AppExchange platform SalesForce.com certainly seems to be making steps in that direction. An article on CRM-Daily contains the views of several industry experts on &#8230; <a href="http://blog.crmworks.nl/2007/11/26/on-salesforcecom-as-an-application-platform/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=11&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Oracle On Demand</title>
		<link>http://blog.crmworks.nl/2007/11/12/on-oracle-on-demand/</link>
		<comments>http://blog.crmworks.nl/2007/11/12/on-oracle-on-demand/#comments</comments>
		<pubDate>Mon, 12 Nov 2007 14:20:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[Oracle is set to unveil a new set of On Demand CRM applications as part of their CRM on Demand offerings. Apparently a session was held last Friday to show a sneak preview of the functionality that is to be &#8230; <a href="http://blog.crmworks.nl/2007/11/12/on-oracle-on-demand/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=4&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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