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	<title>CRM works &#187; Sales Force Automation</title>
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		<title>CRM works &#187; Sales Force Automation</title>
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		<title>Linkdump: CRM and the demise of GM</title>
		<link>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/</link>
		<comments>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 08:14:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[automotive]]></category>

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		<description><![CDATA[Check out this interesting article by Dennis Pombriant on CRM in the automotive industry. GM’s Demise and the Rise of CRM Culture. Posted in CRM, Customer Experience Management, Linkdump, Sales Force Automation Tagged: 2009, automotive, CRM, Linkdump<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=97&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>CRM in a downturn (1) &#8211; links</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:52:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Series]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=84</guid>
		<description><![CDATA[Most of the western world is suffering the economic effects of the credit crunch, which has turned into a full blown recession for most countries in Western Europe and the US. It seems that most CRM efforts are now focussed &#8230; <a href="http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=84&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On CRM and User Adoption (2)</title>
		<link>http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/</link>
		<comments>http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/#comments</comments>
		<pubDate>Wed, 09 Jan 2008 21:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[InsideCRM]]></category>
		<category><![CDATA[Investment]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Survey]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/01/09/on-crm-and-user-adoption-2/</guid>
		<description><![CDATA[A little while ago I posted about the difficulty in getting Sales Representatives to use CRM applications, as opposed to Service Reps. A recent survey in California, by the Sales Lead Management Association, shows some interesting results, as quoted in &#8230; <a href="http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=25&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Dutch telecommunication industry predictions</title>
		<link>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/</link>
		<comments>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/#comments</comments>
		<pubDate>Tue, 08 Jan 2008 15:11:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>
		<category><![CDATA[TMT]]></category>

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		<description><![CDATA[Every once in a while I feel I need to plug my employer, Deloitte Consulting. In February the global practices of Deloitte will publish their yearly report on predictions for developments in the telecom, media and high tech industries. If &#8230; <a href="http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=24&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On CRM and User Adoption</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/</link>
		<comments>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 15:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[ITBusinessEdge]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/20/on-crm-and-user-adoption/</guid>
		<description><![CDATA[Triggered by a post on the usability of enterprise software, I ended up reading an article on CRM and user adoption. CRM spending is on the rise again in the US (us Europeans have been experiencing a CRM &#8220;mini&#8221; boom &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=21&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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