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	<title>CRM works &#187; Service Effectiveness</title>
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		<title>CRM works &#187; Service Effectiveness</title>
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		<title>On 2009 &#8211; the year of sustainability</title>
		<link>http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/</link>
		<comments>http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/#comments</comments>
		<pubDate>Sun, 28 Dec 2008 12:50:07 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Service Effectiveness]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[Loyalty Management]]></category>

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		<description><![CDATA[  The new year is approaching, 2008 is ending with  some of us feeling the consequences of the credit  crunch. It&#8217;s time to look towards the future. Every new  day and new year opens a wealth of new opportunities,  even in &#8230; <a href="http://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=58&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On the advent of the chief customer officer</title>
		<link>http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/</link>
		<comments>http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 08:15:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[CustomerThink]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

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		<description><![CDATA[After the rise (and subsequent decline) of the CMO, a new CXO type role seems to be emerging. As companies devote more attention to Customer Experience Management, some companies are moving to appoint a Chief Customer Officer, or Chief Customer &#8230; <a href="http://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=39&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On predictions for 2008</title>
		<link>http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/</link>
		<comments>http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/#comments</comments>
		<pubDate>Sun, 13 Jan 2008 20:36:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Citizen Relationship Management]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

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		<description><![CDATA[Much like the end of the year, everyone seems to be publishing predictions, trends and the future as a year begins. A little bit later than I had anticipated, I&#8217;d like to put in my two cents as well, from &#8230; <a href="http://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=26&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Dutch telecommunication industry predictions</title>
		<link>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/</link>
		<comments>http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/#comments</comments>
		<pubDate>Tue, 08 Jan 2008 15:11:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[2008]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>
		<category><![CDATA[TMT]]></category>

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		<description><![CDATA[Every once in a while I feel I need to plug my employer, Deloitte Consulting. In February the global practices of Deloitte will publish their yearly report on predictions for developments in the telecom, media and high tech industries. If &#8230; <a href="http://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=24&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On CRM and User Adoption</title>
		<link>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/</link>
		<comments>http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/#comments</comments>
		<pubDate>Thu, 20 Dec 2007 15:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Call Centres]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[ITBusinessEdge]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Service Effectiveness]]></category>

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		<description><![CDATA[Triggered by a post on the usability of enterprise software, I ended up reading an article on CRM and user adoption. CRM spending is on the rise again in the US (us Europeans have been experiencing a CRM &#8220;mini&#8221; boom &#8230; <a href="http://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=21&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>3</slash:comments>
	
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