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	<title>CRM works &#187; Social Networking</title>
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		<title>CRM works &#187; Social Networking</title>
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		<title>On the &#8220;added&#8221; value of social networking data</title>
		<link>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/</link>
		<comments>http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/#comments</comments>
		<pubDate>Sat, 19 Feb 2011 15:02:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=133</guid>
		<description><![CDATA[About 10 days ago I had an interesting twitter conversation with @wimrampen and @grahamhill about the added value of collecting loads of data about your brand, your target demographic and your customers on social networks, such as twitter, facebook, friendfeed &#8230; <a href="http://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=133&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On the first steps of Social CRM</title>
		<link>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/</link>
		<comments>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/#comments</comments>
		<pubDate>Sun, 30 Nov 2008 19:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[VRM]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/11/30/on-the-first-steps-of-social-crm/</guid>
		<description><![CDATA[Traditional CRM is about gathering data and knowing all about your customer. Gaining insight into your customer and his or her behavior traditionally allows a company to better respond to it&#8217;s customer needs, provide better quality service and generally leads &#8230; <a href="http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=55&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Socialized CRM &#8211; Linkdump</title>
		<link>http://blog.crmworks.nl/2008/09/05/on-socialized-crm-linkdump/</link>
		<comments>http://blog.crmworks.nl/2008/09/05/on-socialized-crm-linkdump/#comments</comments>
		<pubDate>Fri, 05 Sep 2008 09:52:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[DestinationCRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/09/05/on-socialized-crm-linkdump/</guid>
		<description><![CDATA[A quote from an article on DestinationCRM.com: User adoption has long been a major problem bedeviling enterprise CRM deployments and, while this might sound somewhat simplistic, the key reason for this is pretty straightforward: CRM suites, for the most part, &#8230; <a href="http://blog.crmworks.nl/2008/09/05/on-socialized-crm-linkdump/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=51&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On social media and Oracle On Demand</title>
		<link>http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/</link>
		<comments>http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/#comments</comments>
		<pubDate>Fri, 14 Mar 2008 07:43:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Social Networking]]></category>

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		<description><![CDATA[Oracle has released version 15 of CRM On Demand and has apparently included a number of interesting Social Media Features, such as befriending customer contacts, subscribing to a friend feeds etc. Read the full story on what has been added &#8230; <a href="http://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=38&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Vendor Relationship Management (VRM)</title>
		<link>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/</link>
		<comments>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 09:09:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Wiki]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/02/20/on-vendor-relationship-management-vrm/</guid>
		<description><![CDATA[Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to &#8230; <a href="http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=32&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On marketing and the social customer</title>
		<link>http://blog.crmworks.nl/2008/01/24/on-marketing-and-the-social-customer/</link>
		<comments>http://blog.crmworks.nl/2008/01/24/on-marketing-and-the-social-customer/#comments</comments>
		<pubDate>Thu, 24 Jan 2008 09:22:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[CustomerThink]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/01/24/on-marketing-and-the-social-customer/</guid>
		<description><![CDATA[Just read this interesting article, by Elana Anderson on CustomerThink, about how marketeers could leverage Web 2.0 and social networks to improve their company&#8217;s reputation. I do believe that the tips in this article not only hold true for people &#8230; <a href="http://blog.crmworks.nl/2008/01/24/on-marketing-and-the-social-customer/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=29&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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