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	<title>CRM works &#187; Technology</title>
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		<title>CRM works &#187; Technology</title>
		<link>http://blog.crmworks.nl</link>
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		<title>Linkdump &#8211; Web 2.0 and CRM</title>
		<link>http://blog.crmworks.nl/2008/04/09/linkdump-web-20-and-crm/</link>
		<comments>http://blog.crmworks.nl/2008/04/09/linkdump-web-20-and-crm/#comments</comments>
		<pubDate>Wed, 09 Apr 2008 06:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Web 2.0]]></category>

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		<description><![CDATA[Using Web 2.0 to engage the customer - ThinkCustomers:The1to1 Blog Bungee labs mashing up old-school crm with new-school Web 2.0 &#8211; CNET<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=42&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<item>
		<title>On CRM Vendor Selection and Requirements Analysis</title>
		<link>http://blog.crmworks.nl/2008/03/02/on-crm-vendor-selection-and-requirements-analysis/</link>
		<comments>http://blog.crmworks.nl/2008/03/02/on-crm-vendor-selection-and-requirements-analysis/#comments</comments>
		<pubDate>Sun, 02 Mar 2008 21:33:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Vendor Selection]]></category>

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		<description><![CDATA[Richard Boardman, of Mareeba CRM Consulting has posted an article on CRM Requirements analysis and how this can help control costs when a company lays down clear requirements, before starting vendor selection for a new CRM system. I agree with &#8230; <a href="http://blog.crmworks.nl/2008/03/02/on-crm-vendor-selection-and-requirements-analysis/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=35&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On Vendor Relationship Management (VRM)</title>
		<link>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/</link>
		<comments>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 09:09:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Wiki]]></category>

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		<description><![CDATA[Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to &#8230; <a href="http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=32&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Siebel UCM</title>
		<link>http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/</link>
		<comments>http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/#comments</comments>
		<pubDate>Sat, 02 Feb 2008 12:27:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Fusion]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Siebel]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[UCM]]></category>

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		<description><![CDATA[A couple of weeks a go I held an internal presentation on Oracle&#8217;s Siebel Universal Customer Master. I&#8217;ve been lucky enough to have been involved in two UCM implementations, for both version 7.5 and 8.0. I thought it wise to &#8230; <a href="http://blog.crmworks.nl/2008/02/02/on-siebel-ucm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=30&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On CRM and User Adoption (2)</title>
		<link>http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/</link>
		<comments>http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/#comments</comments>
		<pubDate>Wed, 09 Jan 2008 21:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[InsideCRM]]></category>
		<category><![CDATA[Investment]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Survey]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/01/09/on-crm-and-user-adoption-2/</guid>
		<description><![CDATA[A little while ago I posted about the difficulty in getting Sales Representatives to use CRM applications, as opposed to Service Reps. A recent survey in California, by the Sales Lead Management Association, shows some interesting results, as quoted in &#8230; <a href="http://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=25&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<item>
		<title>On customer data integration (4)</title>
		<link>http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/</link>
		<comments>http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/#comments</comments>
		<pubDate>Fri, 04 Jan 2008 12:15:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Series]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/01/04/on-customer-data-integration-4/</guid>
		<description><![CDATA[This is post 4 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field &#8230; <a href="http://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=23&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>On customer data integration (3)</title>
		<link>http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/</link>
		<comments>http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 10:34:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Series]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/06/on-customer-data-integration-3/</guid>
		<description><![CDATA[This is post 3 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field &#8230; <a href="http://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=15&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<item>
		<title>On CRM in 2008</title>
		<link>http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/</link>
		<comments>http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 09:32:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[On Demand]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[SalesForce.com]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Wiki]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/06/on-crm-in-2008/</guid>
		<description><![CDATA[It&#8217;s time to look back at 2007 and gaze in to what the future holds for all of us. CRM Magazine features an article on CRM 2.0 and possible developments in the CRM arena in 2008. Interesting to see Mitchel &#8230; <a href="http://blog.crmworks.nl/2007/12/06/on-crm-in-2008/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=14&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On the cost of customer data security</title>
		<link>http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/</link>
		<comments>http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/#comments</comments>
		<pubDate>Fri, 30 Nov 2007 12:37:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[Within the US security breaches for companies are leading to significant costs in order to re-imburse clients for privacy loss, improving security for IT applications and adapting to ever evolving technology developments. Read this article to find out how much &#8230; <a href="http://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=13&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Customer Data Integration (2)</title>
		<link>http://blog.crmworks.nl/2007/11/29/on-customer-data-integration-2/</link>
		<comments>http://blog.crmworks.nl/2007/11/29/on-customer-data-integration-2/#comments</comments>
		<pubDate>Thu, 29 Nov 2007 12:51:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CDI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Series]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/11/29/on-customer-data-integration-2/</guid>
		<description><![CDATA[This is post 2 of a 4 part series on the concept and application of Customer Data Integration (hereafter referred to as CDI). The first post dealt with the definition of a number of concepts that make up the field &#8230; <a href="http://blog.crmworks.nl/2007/11/29/on-customer-data-integration-2/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=12&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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