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	<title>CRM works &#187; Uncategorized</title>
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	<description>News, views and trends on CRM</description>
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		<title>CRM works &#187; Uncategorized</title>
		<link>http://blog.crmworks.nl</link>
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		<title>Rule based CRM, an architecture: step 1, Information Domains (1)</title>
		<link>http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/</link>
		<comments>http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/#comments</comments>
		<pubDate>Fri, 28 Oct 2011 13:31:35 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=151</guid>
		<description><![CDATA[In a post from July 2011 I wrote about Rule Based CRM. Seperating your ever changing business rules from your CRM system in a seperate rule engine as a means to create more flexibility and better business owner control over &#8230; <a href="http://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=151&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Re: Gartner: CRM, back to 1999?</title>
		<link>http://blog.crmworks.nl/2011/07/19/re-gartner-crm-back-to-1999/</link>
		<comments>http://blog.crmworks.nl/2011/07/19/re-gartner-crm-back-to-1999/#comments</comments>
		<pubDate>Tue, 19 Jul 2011 21:09:32 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=148</guid>
		<description><![CDATA[CRM: Back to 1999? Added my comment to a post by Scott Nelson, VP of CRM research at Gartner. I do believe that the CRM market is kind of like it was in 1999. After the economic downturn companies have &#8230; <a href="http://blog.crmworks.nl/2011/07/19/re-gartner-crm-back-to-1999/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=148&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>CRM innovation: Rule Based CRM is the way of the future!</title>
		<link>http://blog.crmworks.nl/2011/07/14/crm-innovation-rule-based-crm-is-the-way-of-the-future/</link>
		<comments>http://blog.crmworks.nl/2011/07/14/crm-innovation-rule-based-crm-is-the-way-of-the-future/#comments</comments>
		<pubDate>Thu, 14 Jul 2011 13:41:27 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=144</guid>
		<description><![CDATA[Rules govern our daily operations Rules govern our life, whether it&#8217;s your private or professional life. Most things you do are tied to a set of rules and regulations, such as creating a quote for a customer or driving your &#8230; <a href="http://blog.crmworks.nl/2011/07/14/crm-innovation-rule-based-crm-is-the-way-of-the-future/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=144&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Linkdump &#8211; time to put a stake in the ground on social crm</title>
		<link>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 17:52:23 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=107</guid>
		<description><![CDATA[Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations. Next step: applying social crm and measuring &#8230; <a href="http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=107&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Rockstars of social crm</title>
		<link>http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 21:46:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Conversations]]></category>
		<category><![CDATA[Radian6]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Vimeo]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=99</guid>
		<description><![CDATA[I attended the Radian6 Rockstars of Social CRM Event in Boston this last wednesday. An interesting panel of Social CRM guys talking about what Social Media can do for your company&#8217;s CRM efforts. I shot some video that you can &#8230; <a href="http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=99&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>On Salesforce to salesforce</title>
		<link>http://blog.crmworks.nl/2007/12/10/on-salesforce-to-salesforce/</link>
		<comments>http://blog.crmworks.nl/2007/12/10/on-salesforce-to-salesforce/#comments</comments>
		<pubDate>Mon, 10 Dec 2007 12:04:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/12/10/on-salesforce-to-salesforce/</guid>
		<description><![CDATA[Already a big Web 2.0 application, Salesforce.com is adding additional features to its product: Social Networking. The salesforce to salesforce part of salesforce.com has been recently launched and provides opportunities for salesforce subcribers and developers to connect and collaborate. Read &#8230; <a href="http://blog.crmworks.nl/2007/12/10/on-salesforce-to-salesforce/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=16&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Service Enhancement in the Manufacturing Industry</title>
		<link>http://blog.crmworks.nl/2007/11/14/on-service-enhancement-in-the-manufacturing-industry/</link>
		<comments>http://blog.crmworks.nl/2007/11/14/on-service-enhancement-in-the-manufacturing-industry/#comments</comments>
		<pubDate>Wed, 14 Nov 2007 12:45:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2007/11/14/on-service-enhancement-in-the-manufacturing-industry/</guid>
		<description><![CDATA[Deloitte recently published an article, based on it&#8217;s gobal service and parts management benchmarking study, which indicates that only a small number of manufacturing companies are actually able to reap the benefits from an effective service strategy. Perhaps this spells &#8230; <a href="http://blog.crmworks.nl/2007/11/14/on-service-enhancement-in-the-manufacturing-industry/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=6&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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