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	<title>CRM works &#187; VRM</title>
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		<title>CRM works &#187; VRM</title>
		<link>http://blog.crmworks.nl</link>
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		<title>Doc Searls on VRM. My view on the challenges</title>
		<link>http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/</link>
		<comments>http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 19:40:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web 2.0]]></category>

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		<description><![CDATA[I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder how long it will take for the first VRM &#8230; <a href="http://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=77&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>On the first steps of Social CRM</title>
		<link>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/</link>
		<comments>http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/#comments</comments>
		<pubDate>Sun, 30 Nov 2008 19:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[VRM]]></category>

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		<description><![CDATA[Traditional CRM is about gathering data and knowing all about your customer. Gaining insight into your customer and his or her behavior traditionally allows a company to better respond to it&#8217;s customer needs, provide better quality service and generally leads &#8230; <a href="http://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=55&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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		<title>On VRM: Doc Searls Keynote @ Mobile Monday Amsterdam</title>
		<link>http://blog.crmworks.nl/2008/06/12/on-vrm-doc-searls-keynote-mobile-monday-amsterdam/</link>
		<comments>http://blog.crmworks.nl/2008/06/12/on-vrm-doc-searls-keynote-mobile-monday-amsterdam/#comments</comments>
		<pubDate>Thu, 12 Jun 2008 20:41:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Mobile Monday]]></category>
		<category><![CDATA[VRM]]></category>

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		<description><![CDATA[Doc Searls, Harvard&#8217;s Godfather of the concept of VRM recently visited Amsterdam, to hold a keynote speach at Mobile Monday. Mobile Monday Amsterdam is a monthly meeting where minds in mobile marketing, applications, services and service providers meet to discuss &#8230; <a href="http://blog.crmworks.nl/2008/06/12/on-vrm-doc-searls-keynote-mobile-monday-amsterdam/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=46&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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		<title>On CRM, VRM and CRM 2.0 &#8211; check InsideCRM</title>
		<link>http://blog.crmworks.nl/2008/06/11/on-crm-vrm-and-crm-20-check-insidecrm/</link>
		<comments>http://blog.crmworks.nl/2008/06/11/on-crm-vrm-and-crm-20-check-insidecrm/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 20:42:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[VRM]]></category>

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		<description><![CDATA[Paul Greenberg, one of the worlds biggest experts on CRM, has written an article on how CRM and VRM are / can be combined into CRM 2.0. Worth checking out. Read it here.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=45&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Linkdump &#8211; Web 2.0 and CRM</title>
		<link>http://blog.crmworks.nl/2008/04/09/linkdump-web-20-and-crm/</link>
		<comments>http://blog.crmworks.nl/2008/04/09/linkdump-web-20-and-crm/#comments</comments>
		<pubDate>Wed, 09 Apr 2008 06:56:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Web 2.0]]></category>

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		<description><![CDATA[Using Web 2.0 to engage the customer - ThinkCustomers:The1to1 Blog Bungee labs mashing up old-school crm with new-school Web 2.0 &#8211; CNET<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=42&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On the future of social networks</title>
		<link>http://blog.crmworks.nl/2008/03/05/on-the-future-of-social-networks/</link>
		<comments>http://blog.crmworks.nl/2008/03/05/on-the-future-of-social-networks/#comments</comments>
		<pubDate>Wed, 05 Mar 2008 19:29:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/03/05/on-the-future-of-social-networks/</guid>
		<description><![CDATA[One of the most interesting Web 2.0 trends, the advent of social networking, will certainly also impact the CRM, CRM 2.0 and most probably the VRM field. Charlene Li, from Forrester Research, recently held a presentation on the future of &#8230; <a href="http://blog.crmworks.nl/2008/03/05/on-the-future-of-social-networks/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=37&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On a VRM One Pager</title>
		<link>http://blog.crmworks.nl/2008/03/02/on-a-vrm-one-pager/</link>
		<comments>http://blog.crmworks.nl/2008/03/02/on-a-vrm-one-pager/#comments</comments>
		<pubDate>Sun, 02 Mar 2008 17:24:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[VRM]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/03/02/on-a-vrm-one-pager/</guid>
		<description><![CDATA[I&#8217;ve posted about VRM before, mostly outlining the some of the challenges I see and some opportunities. I didn&#8217;t fully explain the concept of VRM in a clear-cut and consise manner however. If you want to get a real ide &#8230; <a href="http://blog.crmworks.nl/2008/03/02/on-a-vrm-one-pager/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=34&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>On Vendor Relationship Management (VRM)</title>
		<link>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/</link>
		<comments>http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 09:09:00 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Value Proposition]]></category>
		<category><![CDATA[VRM]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Wiki]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/2008/02/20/on-vendor-relationship-management-vrm/</guid>
		<description><![CDATA[Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to &#8230; <a href="http://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&amp;blog=5816845&amp;post=32&amp;subd=crmworks&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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