Category Archives: Web 2.0

Doc Searls on VRM. My view on the challenges

Posted on January 25, 2009 by

I came across a nice post by Doc Searls on what he would like when it comes to CRM from the point of view of the customer, or VRM. I wonder how long it will take for the first VRM … Continue reading →

Posted in Linkdump, VRM, Web 2.0 | Tagged | Leave a comment

On social CRM II

Posted on December 2, 2008 by

One of my former colleagues at Deloitte, Fabio Cipriani, the author of the blog cooperativo, shared a presentation on slideshare about Social CRM, how it extends CRM 1.0 and what the potential benifits are. Definitely worth taking a look at. … Continue reading →

Posted in CRM 2.0, Social CRM, Web 2.0 | Leave a comment

On Oracle as the Leader in Enterprise 2.0 Solutions

Posted on April 23, 2008 by

Enterprise 2.0 spending will rise to US$ 4.6 Billion by 2013, according to a new report by Forrester research. Oracle seems to have the ambition to become one of the front runners in integrating Web 2.0 solutions into their packaged … Continue reading →

Posted in CRM 2.0, Enterprise 2.0, On Demand, Oracle, Web 2.0 | Leave a comment

Linkdump – Web 2.0 and CRM

Posted on April 9, 2008 by

Using Web 2.0 to engage the customer – ThinkCustomers:The1to1 Blog Bungee labs mashing up old-school crm with new-school Web 2.0 – CNET

Posted in CRM 2.0, Oracle, Technology, VRM, Web, Web 2.0 | Leave a comment