Category Archives: Web
Linkdump – Web 2.0 and CRM
Using Web 2.0 to engage the customer – ThinkCustomers:The1to1 Blog Bungee labs mashing up old-school crm with new-school Web 2.0 – CNET
On the future of social networks
One of the most interesting Web 2.0 trends, the advent of social networking, will certainly also impact the CRM, CRM 2.0 and most probably the VRM field. Charlene Li, from Forrester Research, recently held a presentation on the future of … Continue reading
On Vendor Relationship Management (VRM)
Over the last week I’ve been diving into the concept of Vendor Relationship Management, which is being developed by CRM experts around the world and lead by a Harvard project group. Vendor relationship management is being defined as reciprocal to … Continue reading
On justification for CRM investments
I’ve just read through an interesting article by Scott Santucci on CustomerThink. I do not neccessarily agree with his views, but the premise of his post is interesting however. What would you say if your CEO asked you “What did … Continue reading
On end of year lists and receiving accolades
The holiday season is upon us and a new year is about to start, which means it’s time for all kinds of top x of 2007 lists. I’ve been watching out for these kinds of lists in the CRM area, … Continue reading
