Comments for CRM works

Comment on On the application of Social CRM (2) – Videos by Lucio Feazel

Lucio Feazel — Wed, 12 Jan 2011 13:26:05 +0000

Good Afternoon, Reading a website is a real pleasure, thanks !

Comment on Slideshare: building a B2B social media business case by Isabella

Isabella — Tue, 11 Jan 2011 11:03:09 +0000

Nice info, woutertrumpie . We found it interesting, however, it was target for US market, as the statistics pointed out to US specific data only. In other parts, the data is a bit different, but the concept is similar. B2B & B2C is a lot dependent on your network marketing / online sharing of information as well. Hope to hear more from you soon,

– Isabella (From Qalixa Announcement Team)
Qalixa (http://www.qalixa.com) Community Edition First Version is out, Come, be a part of the Global Change !!!

Comment on Slideshare: building a B2B social media business case by Tweets die vermelden Slideshare: building a B2B social media business case « CRM works -- Topsy.com

Tue, 09 Feb 2010 00:30:39 +0000

[...] Dit blogartikel was vermeld op Twitter door Tweet CRM, John Crozier en Wouter Trumpie, Sue Beckert. Sue Beckert heeft gezegd: RT @TweetCRM: Slideshare: building a B2B social media business case http://bit.ly/a9TTpM [...]

Comment on On VRM: Doc Searls Keynote @ Mobile Monday Amsterdam by woutertrumpie

woutertrumpie — Thu, 20 Aug 2009 06:35:53 +0000

Unfortunately the video is no longer embedded here. You can find it at:

http://vodpod.com/watch/882704-doc-searls-speaking-at-mobile-monday-amsterdam?pod=dutchcowboy

Comment on On VRM: Doc Searls Keynote @ Mobile Monday Amsterdam by Cor-Jan Tolkamp

Cor-Jan Tolkamp — Mon, 17 Aug 2009 22:02:19 +0000

really interested in keynote by doc searls but cannot find embedded video on you blog. Could you tell me where i can find it?

Comment on On the applications of social crm – introduction by Brian Vellmure

Brian Vellmure — Thu, 02 Jul 2009 13:57:44 +0000

Wouter,

Good post.

Social Media is simply the next evolution of global internet communications. User Groups, Message Boards, Email have all been the precursors.

Social media has just extended the reach and the increased the speed by which these communications happen.

Social CRM is the method of organizing, managing, and analyzing these conversations and interactions executed across the social networking landscape.

Brent Leary wrote a great article in Inc magazine comparing Traditional CRM with Social CRM. I added some additional thoughts.

http://freecrmstrategies.wordpress.com/2009/06/19/traditional-crm-vs-social-crm-expanded/

Best regards,
Brian

Comment on On Rockstars of social crm by David Alston

David Alston — Fri, 26 Jun 2009 23:00:27 +0000

Thanks for your thoughts on the topic Wouter. Definitely an evolving space and topic. And thanks for attending and grabbing a bit of vid of the event, and the shout out here in your post. Much appreciated.

Cheers.
@davidalston
Radian6

Comment on On 2009 – the year of sustainability by Linkdump - CRM and the sustainable organisation « CRM works

Linkdump - CRM and the sustainable organisation « CRM works — Sun, 25 Jan 2009 19:48:00 +0000

[...] January 25, 2009 at 20:47 | In Uncategorized | In december of last year I wrote a post about 2009, the year of sustainability and sustainable CRM. Yesterday I came across this article on MyCustomer.com, with an interesting [...]

Comment on On the first steps of Social CRM by Fábio

Fábio — Mon, 01 Dec 2008 21:47:00 +0000

Hey Wouter, I’m glad to read this piece.

BTW, I shared a nice presentation around Social CRM in the slideshare, its making a good noise today. Check it out:

http://www.slideshare.net/fhcipriani/social-crm-presentation-761225

Cheers,

Fabio Cipriani

Comment on On solving the customer service puzzle (or CRM is a business strategy, NOT software!) by Charlotte

Charlotte — Mon, 24 Nov 2008 21:45:00 +0000

Hello,

I have been saying this throughout my years in this industry, that you cannot treat CRM like software that you turn on and it works, you need good management skills and savvy customer service when implementing not only CRM theory but also with the systems software. I have a had the privilege of working with a company before that preformed such services, the company is called Pervasive. They have great CRM integration software as while as a wonderful staff to help implement it within your business practices.