<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title>CRM works</title>
	<atom:link href="http://blog.crmworks.nl/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.crmworks.nl</link>
	<description>News, views and trends on CRM</description>
	<lastBuildDate>Sun, 07 Feb 2010 19:58:44 +0000</lastBuildDate>
	<generator>http://wordpress.com/</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<cloud domain='blog.crmworks.nl' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://www.gravatar.com/blavatar/814064d25ba223abd337ee1a4f3961ab?s=96&#038;d=http://s2.wp.com/i/buttonw-com.png</url>
		<title>CRM works</title>
		<link>http://blog.crmworks.nl</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://blog.crmworks.nl/osd.xml" title="CRM works" />
	<atom:link rel='hub' href='http://blog.crmworks.nl/?pushpress=hub'/>
		<item>
		<title>Slideshare: building a B2B social media business case</title>
		<link>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/</link>
		<comments>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/#comments</comments>
		<pubDate>Sun, 07 Feb 2010 19:58:44 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[SlideShare]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=118</guid>
		<description><![CDATA[About two years ago I chaired a workshop on B2B social media, for Marketing Majors of the Rotterdam School of Management. The workshop was aimed exploring B2B opportunities for social media and social crm. The students I that attended the workshop had a clear vision on how to use Social Media in a B2C context, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=118&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>On the application of Social CRM (2) &#8211; Videos</title>
		<link>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/</link>
		<comments>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/#comments</comments>
		<pubDate>Tue, 21 Jul 2009 19:11:35 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=111</guid>
		<description><![CDATA[I used a Dutch based website (Yubby) to collect a number of interesting videos on the concept of Social CRM, the applications that can be used to implement Social CRM and some statements from users of Social CRM applications. Enjoy!
Watch the Social CRM channel on Yubby
Posted in CRM 2.0, Enterprise 2.0, Social CRM   [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=111&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>Linkdump &#8211; time to put a stake in the ground on social crm</title>
		<link>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 17:52:23 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Paul Greenberg]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=107</guid>
		<description><![CDATA[Great post by Paul Greenberg on what Social CRM is. An attempt to move forward from talking about the definition of social CRM to actually using Social CRM to engage customers in conversations.
Next step: applying social crm and measuring social crm success. 
Posted in CEM, CRM 2.0, Enterprise 2.0, Linkdump, Social CRM, Uncategorized Tagged: CRM, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=107&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>On the applications of social crm &#8211; introduction</title>
		<link>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/</link>
		<comments>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 09:18:30 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=104</guid>
		<description><![CDATA[so what is social crm? Essentially Social CRM is using social media, such as facebook, twitter and wikipedia to start conversations with customers, or join conversations that have been started by your customers. Social CRM has also been called CRM 2.0. CRM 2.0 is defined as:
CRM 2.0 is a philosophy &#38; a business strategy, supported [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=104&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>On Rockstars of social crm</title>
		<link>http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/</link>
		<comments>http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/#comments</comments>
		<pubDate>Fri, 26 Jun 2009 21:46:57 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Conversations]]></category>
		<category><![CDATA[Radian6]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Vimeo]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=99</guid>
		<description><![CDATA[I attended the Radian6 Rockstars of Social CRM Event in Boston this last wednesday. An interesting panel of Social CRM guys talking about what Social Media can do for your company&#8217;s CRM efforts. I shot some video that you can see embedded below.


	
	
	
	
	


Radian6 also gave a nice demonstration of their Force.COM social CRM technology, used [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=99&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>Linkdump: CRM and the demise of GM</title>
		<link>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/</link>
		<comments>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 08:14:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[2009]]></category>
		<category><![CDATA[automotive]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=97</guid>
		<description><![CDATA[Check out this interesting article by Dennis Pombriant on CRM in the automotive industry.
GM’s Demise and the Rise of CRM Culture.
Posted in CRM, Customer Experience Management, Linkdump, Sales Force Automation Tagged: 2009, automotive, CRM, Linkdump      <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=97&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>Customer loyalty: are loyal customers really profitable?</title>
		<link>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/</link>
		<comments>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 08:50:27 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Harvard Conversation Starters]]></category>
		<category><![CDATA[Loyalty Management]]></category>
		<category><![CDATA[Why Loyalty Matters]]></category>

		<guid isPermaLink="false">http://blog.crmworks.nl/?p=92</guid>
		<description><![CDATA[I&#8217;ve been doing quite a bit of research into customer loyalty and customer loyalty programs for a paper I&#8217;ve written for the Executive Master of Information Management Programme I&#8217;m attending at TiasNimbas Business School. The literature on loyalty and loyal customers seems to suggest that investing in a loyalty management program does provide a company [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=92&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>CRM in a downturn (2) &#8211; a poll on CRM focus</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:57:31 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Investment]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Survey]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=86</guid>
		<description><![CDATA[The current economic crisis is having a significant effect on investments in enterprise wide CRM process reengineering and implementations of CRM technology. What is your view on where companies are most likely to invest, when it comes to CRM?
Posted in CRM, CRM 2.0, Customer Experience Management, Customer Service, Investment, Marketing, Predictions, Survey    [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=86&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>CRM in a downturn (1) &#8211; links</title>
		<link>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/</link>
		<comments>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/#comments</comments>
		<pubDate>Thu, 12 Mar 2009 19:52:34 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Daily]]></category>
		<category><![CDATA[Customer Data]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Paul Greenberg]]></category>
		<category><![CDATA[Predictions]]></category>
		<category><![CDATA[Sales Force Automation]]></category>
		<category><![CDATA[Series]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=84</guid>
		<description><![CDATA[Most of the western world is suffering the economic effects of the credit crunch, which has turned into a full blown recession for most countries in Western Europe and the US. It seems that most CRM efforts are now focussed on customer retention, rather then improving service or acquiring new customers. This post provides links [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=84&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
		<item>
		<title>Linkdump &#8211; CRM and the sustainable organisation</title>
		<link>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/</link>
		<comments>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/#comments</comments>
		<pubDate>Sun, 25 Jan 2009 19:47:56 +0000</pubDate>
		<dc:creator>woutertrumpie</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Linkdump]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Sustainability]]></category>

		<guid isPermaLink="false">http://crmworks.wordpress.com/?p=79</guid>
		<description><![CDATA[In december of last year I wrote a post about 2009, the year of sustainability and sustainable CRM. Yesterday I came across this article on MyCustomer.com, with an interesting quote on customer sustainability:
 
What makes a company sustainable?
Customer relationships can build an asset to provide a cushion against changes in the market, according to Kirkby &#8211; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.crmworks.nl&blog=5816845&post=79&subd=crmworks&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/4245b5a8278748e15db57b969f584c3e?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">woutertrumpie</media:title>
		</media:content>
	</item>
	</channel>
</rss>