http://blog.crmworks.nl/2011/10/29/increasing-vs-embracing-complexity/2011-10-29T13:50:10+00:00monthlyhttp://blog.crmworks.nl/2011/10/28/rule-based-crm-an-architecture-step-1-information-domains-1/2011-10-28T13:31:35+00:00monthlyhttp://blog.crmworks.nl/2011/07/19/re-gartner-crm-back-to-1999/2011-07-19T21:09:32+00:00monthlyhttp://blog.crmworks.nl/2011/07/14/crm-innovation-rule-based-crm-is-the-way-of-the-future/2011-07-14T13:41:27+00:00monthlyhttp://blog.crmworks.nl/2011/02/28/on-accentures-2010-global-consumer-survey/2011-02-28T19:41:56+00:00monthlyhttp://blog.crmworks.nl/2011/02/19/on-the-added-value-of-social-networking-data/2011-02-19T15:02:57+00:00monthlyhttp://blog.crmworks.nl/2011/01/09/linkdump-2011-saymean-gap-and-open-value-networks/2011-01-09T19:44:48+00:00monthlyhttp://blog.crmworks.nl/2010/02/07/slideshare-building-a-b2b-social-media-business-case/2011-01-11T11:03:09+00:00monthlyhttp://blog.crmworks.nl/2009/07/21/on-the-application-of-social-crm-2-videos/2011-01-12T13:26:05+00:00monthlyhttp://blog.crmworks.nl/about/2009-07-08T18:57:29+00:00weekly0.6http://blog.crmworks.nl/2009/07/07/linkdump-time-to-put-a-stake-in-the-ground-on-social-crm/2009-07-07T18:06:32+00:00monthlyhttp://blog.crmworks.nl/2009/07/02/on-the-applications-of-social-crm-introduction/2009-07-02T13:57:44+00:00monthlyhttp://blog.crmworks.nl/2009/06/26/on-rockstars-of-social-crm/2009-06-26T23:00:27+00:00monthlyhttp://blog.crmworks.nl/2009/06/17/linkdump-crm-and-the-demise-of-gm/2009-06-17T08:14:34+00:00monthlyhttp://blog.crmworks.nl/2009/06/15/customer-loyalty-are-loyal-customers-really-profitable/2009-06-15T08:54:21+00:00monthlyhttp://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-2-a-poll-on-crm-focus/2009-03-12T20:34:44+00:00monthlyhttp://blog.crmworks.nl/2009/03/12/crm-in-a-downturn-1-links/2009-03-12T19:52:34+00:00monthlyhttp://blog.crmworks.nl/2009/01/25/linkdump-crm-and-the-sustainable-organisation/2009-01-25T19:50:45+00:00monthlyhttp://blog.crmworks.nl/2009/01/25/doc-searls-on-vrm-my-view-on-the-challenges/2009-01-25T19:40:57+00:00monthlyhttp://blog.crmworks.nl/2009/01/08/end-year-credits-top-20-crm-bloggers/2009-01-08T16:46:11+00:00monthlyhttp://blog.crmworks.nl/2008/12/02/on-social-crm-ii/2008-12-28T13:03:36+00:00monthlyhttp://blog.crmworks.nl/2008/12/28/on-2009-the-year-of-sustainability/2008-12-28T13:00:11+00:00monthlyhttp://blog.crmworks.nl/2008/11/30/on-the-first-steps-of-social-crm/2008-12-01T21:47:00+00:00monthlyhttp://blog.crmworks.nl/2008/11/19/linkdump-mdm-still-a-buzzword-but-a-backbreaker-for-most-companies/2008-11-19T08:43:00+00:00monthlyhttp://blog.crmworks.nl/2008/10/07/on-solving-the-customer-service-puzzle-or-crm-is-a-business-strategy-not-software/2008-11-24T21:45:00+00:00monthlyhttp://blog.crmworks.nl/2008/09/10/on-the-rise-of-ip-based-contact-centers/2008-09-10T09:17:00+00:00monthlyhttp://blog.crmworks.nl/2008/09/05/on-socialized-crm-linkdump/2008-09-05T09:52:00+00:00monthlyhttp://blog.crmworks.nl/2008/07/02/on-paul-greenbergs-crm-state-of-the-union/2008-07-02T09:10:00+00:00monthlyhttp://blog.crmworks.nl/2008/06/19/on-robert-scoble-at-salesforcecom/2008-06-19T20:05:00+00:00monthlyhttp://blog.crmworks.nl/2008/06/19/linkdump-crm-buzzword-cheatsheet/2008-06-19T19:55:00+00:00monthlyhttp://blog.crmworks.nl/2008/06/12/on-vrm-doc-searls-keynote-mobile-monday-amsterdam/2009-08-20T06:35:53+00:00monthlyhttp://blog.crmworks.nl/2008/06/11/on-crm-vrm-and-crm-20-check-insidecrm/2008-06-11T20:42:00+00:00monthlyhttp://blog.crmworks.nl/2008/04/23/on-oracle-as-the-leader-in-enterprise-20-solutions/2008-04-23T07:06:00+00:00monthlyhttp://blog.crmworks.nl/2008/04/10/on-gartners-crm-handbook/2008-04-10T07:17:00+00:00monthlyhttp://blog.crmworks.nl/2008/04/09/linkdump-web-20-and-crm/2008-04-09T06:56:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/26/gartner-crm-and-soa/2008-03-26T20:45:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/26/will-benioff-succeed-larry-ellison-at-oracle/2008-03-26T20:40:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/14/on-the-advent-of-the-chief-customer-officer/2008-03-14T08:15:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/14/on-social-media-and-oracle-on-demand/2008-03-14T08:17:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/05/on-the-future-of-social-networks/2008-03-05T19:29:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/05/on-gartners-7-initiatives-to-improve-the-customer-experience/2008-03-05T18:54:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/02/on-crm-vendor-selection-and-requirements-analysis/2008-03-02T21:33:00+00:00monthlyhttp://blog.crmworks.nl/2008/03/02/on-a-vrm-one-pager/2008-03-02T17:24:00+00:00monthlyhttp://blog.crmworks.nl/2008/02/20/on-single-tenant-crm-on-demand/2008-02-20T19:58:00+00:00monthlyhttp://blog.crmworks.nl/2008/02/20/on-vendor-relationship-management-vrm/2008-02-20T09:09:00+00:00monthlyhttp://blog.crmworks.nl/2008/02/10/on-salesforcecom-and-oracle/2008-02-11T04:31:00+00:00monthlyhttp://blog.crmworks.nl/2008/02/02/on-siebel-ucm/2008-02-02T12:27:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/24/on-marketing-and-the-social-customer/2008-01-24T09:22:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/16/on-oracle-and-bea-what-about-fusion-middleware/2008-01-16T21:15:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/14/on-justification-for-crm-investments/2008-01-14T22:45:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/13/on-predictions-for-2008/2008-01-13T20:36:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/09/on-crm-and-user-adoption-2/2008-01-09T21:42:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/08/on-dutch-telecommunication-industry-predictions/2008-01-08T15:11:00+00:00monthlyhttp://blog.crmworks.nl/2008/01/04/on-customer-data-integration-4/2008-01-14T22:40:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/28/on-predicting-the-future/2007-12-28T13:38:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/20/on-crm-and-user-adoption/2008-02-11T15:12:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/20/on-end-of-year-lists-and-receiving-accolades/2007-12-20T10:33:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/20/on-outsourcing-your-services/2007-12-20T09:43:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/17/on-seeing-the-financial-benefits-of-an-improved-customer-experience/2007-12-17T10:50:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/14/on-customer-service-lessons-from-a-shopping-survey/2007-12-14T08:35:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/10/on-salesforce-to-salesforce/2007-12-10T12:04:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/06/on-customer-data-integration-3/2007-12-06T10:34:00+00:00monthlyhttp://blog.crmworks.nl/2007/12/06/on-crm-in-2008/2007-12-06T09:32:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/30/on-the-cost-of-customer-data-security/2007-11-30T12:37:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/29/on-customer-data-integration-2/2007-11-29T12:51:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/26/on-salesforcecom-as-an-application-platform/2007-11-26T09:25:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/22/on-crm-20/2007-11-22T21:03:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/22/on-outsourced-call-centers/2007-11-22T20:48:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/18/on-customer-data-integration-1/2007-11-18T21:11:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/18/on-customer-data-proliferation-and-ownership/2007-11-18T20:58:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/14/on-service-enhancement-in-the-manufacturing-industry/2007-11-14T12:45:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/12/on-consolidation-in-the-bi-market-ibm-to-buy-cognos/2007-11-12T21:22:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/12/on-oracle-on-demand/2007-11-12T14:20:00+00:00monthlyhttp://blog.crmworks.nl/2007/11/12/on-mobile-crm/2007-11-12T13:51:00+00:00monthlyhttp://blog.crmworks.nl/daily1.02011-10-29T13:50:10+00:00